Privacy Policy

Introduction

At dingy.app, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our maintenance request management platform.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and phone number
• Property and unit information
• Maintenance request details and photos
• Messages and communications within the platform
• Account credentials and preferences

Automatically Collected Information

We automatically collect certain information when you use dingy.app:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, features used, time spent)
• Location information (if you grant permission)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and track maintenance requests
• Send notifications about request status updates
• Communicate with you about your account
• Ensure security and prevent fraud
• Comply with legal obligations
• Analyze usage patterns to improve user experience

Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Within Your Organization: With property managers, maintenance workers, and other users within your organization as necessary to fulfill maintenance requests
• Service Providers: With third-party service providers who perform services on our behalf (hosting, analytics, email delivery)
• Legal Requirements: When required by law or to protect rights, property, or safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly consent to sharing

Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure data storage with reputable providers

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Opt-out: Opt out of marketing communications
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us at privacy@dingy.app

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and personalize content. You can control cookies through your browser settings.

Children's Privacy

dingy.app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.